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Healthcare organizations don’t just need a vendor, they need an on-demand operational partner. Communication and accountability are a priority at Proactive Medical Billing & Coding LLC.
A dedicated billing account manager provides our clients with dedicated customer support, answering questions, discussing workflow, resolving billing concerns, updating their credentials, and addressing operational questions.
Client relationships are established and maintained by communication, accountability, transparency and follow through.
No matter what your billing question is, denied claim, or daily updates, you will always know who to turn to – your dedicated account manager.
We ensure that you never have to wait to have a direct and responsive contact person with your practice.
You’re matched with a dedicated account manager from day one — not a rotating support queue.
As part of our customer support strategy, we set your preferred contact details – phone, email or portal.
You are kept up to date without chasing anybody for answers.
Urgent issues are raised and addressed swiftly as one consistent point of contact.
Get answers to the most common questions healthcare providers have about our medical billing, coding and revenue cycle management services.
Yes, as part of our services, each client will have a specific point of contact to ask questions, receive updates, and resolve issues.
Yes — clients are provided with regular status reports and periodic performance reviews, ensuring you always know where claims and accounts are.
We ensure quick issue resolution and proactive follow-up, and support for escalation is available for billing issues of urgency.
Yes — clients receive regular status updates and scheduled performance reviews so you always know where your claims and account stand.
Your dedicated account manager is your first port of call for denied claims, billing issues and any operational questions.
Have a dedicated account manager that can communicate with you directly and provide proactive responses — not a support ticket.
Your trusted partner in medical billing and revenue cycle management.