Virtual Assistance Services for Healthcare Practices | Proactive MBC

VIRTUAL ASSISTANCE

VIRTUAL ASSISTANCE SERVICES

Reliable Administrative Support for
Your Healthcare Practice

Administrative tasks can be a time consuming distraction from your practice. Our Virtual Assistance Services offer customized administrative assistance with the help of trained healthcare virtual assistance professionals to meet your business requirements.
Our medical virtual assistant team can assist with front office and back office tasks and adhere to your protocols, communication rules and office procedures.

Our Services Include

Our virtual assistant services are designed to fit into any practice, no matter how large or small, or how you communicate, whether you are a solo provider or a multi-location healthcare organization, our virtual assistant services will work with your practice’s workflow, communication style and daily procedures.
 
Each virtual medical assistant we provide is trained on HIPAA policies and securely operates in your current EHR and practice management software.
 

Why Choose ProActive MBC?

OUR PROCESS

How We Work

Here’s how we set up and manage your dedicated virtual assistance support, from onboarding to daily task execution.

Practice Needs Assessment

We learn your practice’s workflows and admin gaps to match you with the right healthcare virtual assistance support.

Assistant Matching & Onboarding

A dedicated medical virtual assistant is onboarded to your EHR/practice management system and trained on your protocols.

Daily Task Execution

Your virtual assistant handles scheduling, patient follow-up, and administrative documentation every business day, following your virtual assistance services workflow.

Ongoing Quality Check-Ins

We review performance regularly so your virtual assistance keeps pace with your practice as it grows.

Frequently Asked Questions

Find answers to the most common questions healthcare providers ask about our medical billing, coding and revenue cycle management services.

What does a virtual medical assistant do for a healthcare practice?

A virtual medical assistant handles administrative and front/back-office tasks — scheduling, patient follow-up, data entry, and communication — remotely, so your in-house team can focus on patient care.

What tasks can a virtual medical assistant handle?

Tasks typically include patient scheduling, appointment confirmations, referral and authorization follow-up, provider calendar management, and administrative reporting.

Are virtual medical assistants HIPAA compliant?

Yes. Our virtual assistance is built around HIPAA-aware workflows, secure data handling, and confidentiality requirements to protect patient information at every step.

Can a virtual medical assistant work with my EHR system?

Our virtual assistants follow your established workflows and can work within your existing EHR and practice management software rather than requiring you to switch systems.

How does a virtual medical assistant save a practice time?

By taking over scheduling, follow-up calls, data entry, and documentation, a virtual medical assistant frees your front-office staff to focus on in-person patient needs.

Free Up Your Front Desk Today

Let a dedicated medical virtual assistant handle scheduling, follow-ups, and admin work — so your in-house team can focus on patients.